Please see the return guidelines listed below to see if purchased items are eligible for a return.
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers. Please note that return shipping and taxes are subject to the local shipping carrier you choose. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
• Items must be in their original condition without signs of wear or damage
• Items returned by mail must be in all
• original packaging (tags, box, and pouch included)
• No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
All below items are non-returnable:
• Engraved and monogrammed products
• Gift cards
• Jewelry Care Kit
To start a return, you can contact us at Christine@luxuryjewel.co. If your return is accepted, we’ll send you our return address to send your package. Items sent back to us without first requesting a return will not be accepted.
A return shipping charge applies on all returns approved. No refunds on shipping.
You can always contact us for any return question at Christine@luxuryjewel.co.
Please note your original shipping fee is not refundable and will be deducted from the refundable amount. All returned orders will have to be sent to our factory located in Hong Kong and may incur local taxes and customs fees. You are responsible for paying these fees and we’re unable to waive or refund them, even if the order is returned back to us.
We offer 30-day exchanges to all of our customers. Please have your order confirmation email. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
Please note your return will be processed within 7 business days from the time we receive it in our warehouse. Once processed, we will send you a confirmation via email! For more details, please check our Payments FAQs here!
Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, Luxuryjewel cannot reship or store non-luxuryjewel items mistakenly sent as returns.
Please ensure to send back the correct and complete item(s) for your return. Due to logistics and customs restrictions, Luxuryjewel cannot reship or store non-luxuryjewel items mistakenly sent as returns.
Thank you for shopping at our store. The following terms are applicable for any products that You purchased from Us.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Christine@luxuryjewel.co. If your return is accepted, we’ll send you our return address to send your package. Items sent back to us without first requesting a return will not be accepted.
A return shipping charge applies on all returns approved. No refunds on shipping.
You can always contact us for any return question at Christine@luxuryjewel.co.
Orders are confirmed 12 hours after they’re placed to ensure the fastest fulfillment. Therefore, Your order is only eligible to be canceled and modified within 12 hours of placing the order. After that time, the order is locked for processing and can no longer be canceled or modified.
If you are unhappy with your order due to a defect, damage, wrong item, or quality issue, please contact our customer service immediately. Our policy lasts 72 hours since your delivery date. If the 72-hour period has gone, we can’t offer you a replacement.
To file a claim, please send us an email to Christine@luxuryjewel.co and include the following information (this is a must):
• Order number
• Unboxing video
• Video/photo of the defective product
• Label Images
If the problem is significant, we will send you a replacement within a reasonable time. In this event, the original product can be kept at the customer’s disposal.
If a package is returned to us due to an incorrect or incomplete address, is marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final mile carrier, we will notify you by email, and a refund will be processed after that.
Note: Once we have processed a refund, it can take your bank anywhere from 2-8 business days to process the refund on their end and issue it back to your account.
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your package, we are not responsible if that package gets lost, stolen, or damaged.
During a “free worldwide shipping” sale, orders that are returned back to us due to an incomplete or unknown address OR packages that are refused/returned to sender will be refunded LESS what the shipping and handling charges would have been without the promotion.
